Legal
Privacy Policy
1. About KrushiGuru
KrushiGuru is an agricultural marketplace that connects Farmers, Labour workers, Vehicle Owners and Nursery Owners across rural India. We collect only the information needed to provide our services and protect your data as required by India's Digital Personal Data Protection (DPDP) Act, 2023. • KrushiGuru is a mobile platform for farmers, daily wage workers, transporters and nursery owners. • We help farmers rent machines, hire labour, book transport, buy and sell livestock and farm produce, and keep a private farm diary. • Labour workers can find work and receive booking requests from farmers. • Vehicle owners can list their trucks/tractors and get transport jobs from nearby farmers. • Nursery owners can list plants, seeds and fertilizers and receive orders from farmers.
2. Information We Collect
For all users (Farmers, Labour, Transporters, Nursery Owners): • Mobile number — used to create your account and verify identity via OTP. • Full name — shown to other users when you offer or request a service. • Profile photo — optional, helps others identify you. • Location (GPS latitude & longitude) — used to show you nearby services and workers. • Device push token (FCM) — used to send you booking notifications. • Device type (Android/iOS) — for technical compatibility. • Preferred language (Marathi / Hindi / English). Additional — Farmers only: • Government Farmer Registration ID (optional) — only if you choose to provide it. • Machine listings, rental requests and payment history. • Transport booking details: pickup point, drop point, crop type, quantity. • Labour booking requests. • Items listed for sale — farm materials, produce and livestock (photos, type, breed, age, price). Additional — Farm Diary (private to you): • Farm expense entries — category, amount, date, notes and any bill photo you attach. • Animal registry — tag number, name, type, breed, birth/purchase date and purchase cost. • Daily production records — milk or egg quantity per animal. • Sale records — quantity, rate, total amount, payment status and the buyer name you enter. Your Farm Diary is private. It is never shown to other users and is never used for advertising. Additional — Labour workers only: • Skills / labour type (e.g. ploughing, harvesting). • Work preference (day / night). • Years of experience and daily wage rate. • Job history and ratings received from farmers. Additional — Vehicle Owners only: • Business name and operating area (how far you can deliver). • Vehicle details: type, model, number plate, capacity, rate per km. • Driver name and license (optional). • Trip history and availability calendar. Additional — Nursery Owners only: • Nursery name, description and operating area. • Product listings: plant/seed/fertilizer name, category, price, stock and photos. • Orders received from farmers, including delivery details and order history.
3. How We Use Your Information
• Show you nearby machines, workers and transporters based on your location. • Match farmers with the right labour workers or vehicles for their needs. • Send booking confirmations and updates via push notification or SMS. • Process payments securely through Razorpay (UPI and card). • Verify your identity via OTP before account creation. • Improve our app by understanding how features are used (no personal details shared). • Comply with legal requirements under Indian law.
4. Who Can See Your Information
Visible to other users on the platform: • Your name and profile photo are shown when you list a service or send a booking request. • On open marketplaces (Animal Market, Machine Rental, Farm Market), your phone number is shown to any farmer viewing your listing. For labour and transport bookings, your phone number is shared only after the booking is accepted. • Your approximate location is used to show distance. Your exact coordinates are NOT shown. • Labour workers' skills, wage and availability are visible to farmers searching nearby. • Vehicle owners' vehicle details and rates are visible to farmers looking for transport. Calls & contact number sharing: • Tapping Call opens your phone's own dialer with the other person's real number — calls are placed directly between you, not routed through a masked or virtual number. • A worker's phone number is shared with a farmer only after a booking is accepted, or after the farmer pays the small contact-unlock fee — never during open browsing. • A transporter's phone number is shared with a farmer only after a transport booking is accepted. • You control your listing visibility — a transporter can hide a vehicle, and hidden or expired listings are not shown to farmers. Shared with third-party services: • Razorpay — receives payment information for processing UPI/card transactions. • MSG91 — delivers your OTP verification SMS and service messages. • Plivo — connects a small remaining set of calls (labour leads, before a booking is accepted) through a virtual number; most calls now connect you directly. • Firebase (FCM) — delivers push notifications to your device. • Supabase — stores your data securely on encrypted cloud servers in India. • Sentry — receives technical crash and error reports to help us fix problems. We never sell your personal data to advertisers or marketing companies.
5. Location Data
• We collect your GPS location when you register and when you use the app. • Location is used to show you services within 200 km of your farm or home. • Your exact coordinates are stored securely and never shown publicly. • You can update your location at any time from your Profile page. • Location permission is required to use the app — without it, nearby services cannot be shown.
6. Your Mobile Number
You give separate consent for your mobile number at login. Here is exactly what it is used for: • To create your account and verify it with a one-time password (OTP). • To send service messages about your bookings, orders and payments. • To share directly with another user once contact is allowed — immediately if you post an Animal Market, Machine Rental or Farm Market listing, or once a labour/transport booking is accepted, or after a paid contact-unlock. • To connect calls directly to the other person's real number when you tap Call — no masked or virtual number in between, except for the small remaining set of calls described above. • You can change your mobile number any time from Profile, verified again by OTP. We never sell your mobile number, and we do not send promotional or marketing SMS.
7. Payments & Financial Data
• Payments for machine subscriptions and labour contact unlocks are processed by Razorpay. • KrushiGuru does not store your UPI ID, card number or bank details. • Payment history is stored to show your subscription status and transaction records. • Razorpay is RBI-certified and PCI-DSS compliant — your payment data is safe.
8. How Long We Keep Your Data
• Your account data is kept as long as your account is active. • When you delete your account, your profile, listings, bookings, requests, call records, notifications and uploaded photos are deleted immediately. • Security audit logs are anonymised — your user ID is removed so entries can no longer be linked to you — and kept for security and compliance. • Payment records in the app are deleted with your account. Your transaction record stays with Razorpay, our payment processor, for the period required by Indian financial law.
9. How We Protect Your Data
• All data sent between your phone and our server is encrypted (RSA + AES-256). • Your login session uses a secure token that expires after 1 hour and is then refreshed. • OTP login means no passwords to forget or steal. • Phone numbers are hidden from other users until a booking is confirmed. • We use HMAC request signing to prevent fake requests to our servers. • Data is stored on Supabase servers inside India (Mumbai, ap-south-1 region).
10. Children's Privacy
• KrushiGuru is for adults (18 years and above) only. • We do not knowingly collect data from anyone under 18 years of age. • If you believe a minor has registered, please contact us immediately.
11. Your Rights (DPDP Act 2023)
Under India's Digital Personal Data Protection Act 2023, you have the right to: • Access — View what personal data we hold about you. • Correction — Update your name, photo, location or contact details at any time. • Deletion — Delete your account and all associated data from Profile → Delete Account. • Grievance — Raise a complaint if you believe your data has been misused. • Nomination — Nominate a family member to manage your data if you are unable to. • Consent withdrawal — You gave consent during registration. You may withdraw by deleting your account.
12. Grievance Officer (DPDP Act 2023, Section 13)
Grievance Officer, KrushiGuru Email: grievance@krushiguru.com Maharashtra, India Grievances will be addressed within 30 days as required by the DPDP Act 2023. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.
13. Changes to This Policy
• We may update this policy as our app grows or as laws change. • If we make important changes, we will notify you via the app or SMS. • Continuing to use KrushiGuru after a change means you accept the updated policy.