Legal
Refund Policy
Overview
KrushiGuru charges subscription fees for certain features including vehicle listings (Transporter), machine listings (Farmer) and nursery subscriptions (Nursery Owner). All payments are processed securely via Razorpay.
We offer refunds in specific circumstances described below. Refunds are credited to the original payment method (UPI, card or bank account) within 7 business days of approval.
Refund Eligibility
Listing Rejected After PaymentEligible
If you pay for a machine listing, vehicle subscription or nursery subscription and KrushiGuru rejects your listing during review, you are eligible for a full refund within 7 business days.
Technical Error — Subscription Not ActivatedEligible
If a technical error on our side prevents your subscription from being activated after a successful payment, you are eligible for a full refund within 7 business days.
Duplicate PaymentEligible
If you are charged twice for the same subscription due to a technical error, the duplicate amount will be refunded within 7 business days.
Change of MindNot Eligible
Refunds are not issued if you change your mind after a listing is successfully activated and live on the platform.
Unused Subscription DaysNot Eligible
Refunds are not issued for unused days remaining on an active subscription if you decide to stop using the service early.
No Bookings ReceivedNot Eligible
We cannot guarantee the number of bookings or responses you will receive. Refunds are not issued because you did not receive the expected number of responses.
How to Request a Refund
- 1Open the KrushiGuru app → go to Profile → Settings → Payment History
- 2Tap the payment you want to dispute
- 3Tap 'Dispute this Payment' and fill in the reason
- 4OR email krushiguru.support@gmail.com with your order ID and reason
- 5Our team will review and respond within 48 hours
- 6Approved refunds are credited within 7 business days
Contact for Refunds
For refund requests or queries, contact us:
Email Refund Request